Support packages

Every customer are supported at a high level but we offer more to customers who need extra support.

High level support to every customer - but different needs

We have 3 different support packages. All support packages ensure good, quick and competent support, but silver and gold ensure a little extra to customers with much need for support outside normal opening hours and need phone support.

Bronze

Always included.
Competent support on weekdays..

Silver

For customers with a need for support outside opening hours and in weekends.

Gold

Special need for support 7 days a week and a need for phone support..

	BRONZE	SILVER	GOLD
Support staff
Supported by a competent staff capable of troubleshooting.	X	X	X
Not a callcenter - but a staff with in-depth knowledge of the system.	X	X	X
No automatic responds or predefined answers - but usable reponds from a human troubleshooter.	X	X	X
Email support
Weekdays 9:00 - 15:00	X	X	X
Weekdays 15:00 - 18:00	-	X	X
Weekdays 06:00 - 09:00 / 17:30 - 22:00	-	-	X
Weekend 09:00 - 15:00	-	X	X
Weekend 15:00 - 22:00	-	-	X
Phone support
Support via phone when available	-	-	X
Priority support
Preference	-	X	X
Opportunity for online help
Microsoft Teams	-	X	X
Google Meet	-	X	X

Buy support packets

If you are a new customer we can make an offer for you so you can choose which packets are fit for your needs

Get a quote

If you already ar a customer you are welcome to contact us to learn more of whish upgrades are available,

Please contact us for more information

Already a customer?

You can find Helpdesk, support information and support phoneno. etc. i upper right corner at the Flex4B system.

Other requirements?

Does the descriptions above not cover the requirements you have or do you need more support?

If you have other requirements or need support, then please contact us, we will be happy to help you.
We will do much to deliver the support you need.