Support packages
Every customer are supported at a high level but we offer more to customers who need extra support.
High level support to every customer - but different needs
We have 3 different support packages. All support packages ensure good, quick and competent support, but silver and gold ensure a little extra to customers with much need for support outside normal opening hours and need phone support.

Bronze
Always included.
Competent support on weekdays..

Silver
For customers with a need for support outside opening hours and in weekends.

Gold
Special need for support 7 days a week and a need for phone support..
|
BRONZE |
SILVER |
GOLD |
Support staff |
|
|
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Supported by a competent staff capable of troubleshooting. |
X |
X |
X |
Not a callcenter - but a staff with in-depth knowledge of the system. |
X |
X |
X |
No automatic responds or predefined answers - but usable reponds from a human troubleshooter. |
X |
X |
X |
Email support |
|
|
|
Weekdays 9:00 - 15:00 |
X |
X |
X |
Weekdays 15:00 - 18:00 |
- |
X |
X |
Weekdays 06:00 - 09:00 / 17:30 - 22:00 |
- |
- |
X |
Weekend 09:00 - 15:00 |
- |
X |
X |
Weekend 15:00 - 22:00 |
- |
- |
X |
Phone support |
|
|
|
Support via phone when available |
- |
- |
X |
Priority support |
|
|
|
Preference |
- |
X |
X |
Opportunity for online help |
|
|
|
- |
X |
X |
|
- |
X |
X |
Buy support packets
If you are a new customer we can make an offer for you so you can choose which packets are fit for your needs
Get a quoteIf you already ar a customer you are welcome to contact us to learn more of whish upgrades are available,
Please contact us for more informationAlready a customer?
You can find Helpdesk, support information and support phoneno. etc. i upper right corner at the Flex4B system.
Other requirements?
Does the descriptions above not cover the requirements you have or do you need more support?
If you have other requirements or need support, then please contact us, we will be happy to help you.
We will do much to deliver the support you need.